Privacy Policy

Financial Privacy

What You Need To Know!

At ESB Mortgage Company, we value our customers and the trust you have placed in us. As a valued customer, we are committed to providing you with the exceptional banking services and products to help meet your financial needs. To do this, we sometimes rely on information that we gather about you and your banking needs. We recognize our obligation to keep information about you secure and, confidential and that is why we want you to understand what information we collect and how it may be used.

This policy covers customer information which means personally identifiable information about a consumer or a consumer's current or former relationship with ESB Mortgage Company. This policy is provided to you as required by law.

We first define some terms:

Consumer customer means an individual who obtains a financial product or service that is to be used primarily for personal, family, or household purposes.

Nonpublic personal information means information about you that we collect in connection with providing a financial product or service to you. Nonpublic personal information does not include information that is available from public sources, such as telephone directories or government records.

An affiliate is a company we own or control, a company that owns or controls us, or a company that is owned or controlled by the same company that owns or controls us. Ownership does not mean complete ownership, but means owning enough to have control.

A non-affiliated party is a company that is not an affiliate of ours.

PROTECTING INFORMATION ABOUT YOU- ESB Mortgage Company is committed to protecting your privacy at all times. We do not disclose any nonpublic information about customers or former customers to anyone, except as permitted by law. We maintain security standards and procedures designed to protect customer information. We will continue to test and update our technology to improve the protection of our information about you.

INFORMATION WE COLLECT- We collect nonpublic personal information about you from the following sources:

Information we receive from you on applications or other forms
Information about your transactions with us, our affiliates, and others
Information we receive from a consumer reporting agency
MANAGING YOUR PERSONAL INFORMATION FOR YOUR CONVENIENCE- We are committed to bringing you the services you need to succeed financially.

We may disclose all of the information we collect, as previously described, to companies that perform marketing services on our behalf or to other financial institutions with whom we have joint marketing agreements.

We restrict nonpublic personal information to those employees who need to know that information to provide products or services to you. We maintain physical, electronic and procedural safeguards that comply with federal regulations to guard your nonpublic personal information.

PROVIDING PRIVACY INFORMATION - At ESB Mortgage Company, we value customer relationships. We want our customers to understand how we use the information they provide and ensuring their personal privacy. If our customers have any questions about how ESB Mortgage Company protects customer's information, please call 972-878-5866 and talk with one of our customer service representatives.

FAIR CREDIT REPORTING ACT NOTICE - We may share all or portions of customer information collected with companies in our organization. By sharing information about your accounts and relationships among our family, we can save you time and money. It will also be easier for you to access the wide range of products that we offer. You should know, however, that the law permits you to direct us NOT to share certain information with our affiliate companies in our organization. If you prefer that we not disclose nonpublic personal information about you to our affiliates, you may opt out of those disclosures. That is, you may direct us not to make disclosures (other than those disclosures permitted by law). If you wish to opt out of disclosures to our affiliates, you may call the following phone number 972-878-5866.

In the future, if we change our policy on sharing information, you will be notified in advance as required by law.



The security and privacy of your information is important to us. When communicating with us via e-mail please do not send any information that is considered confidential or sensitive in nature. If you need to communicate any personal information (account numbers, social security number, etc.) please feel free to contact a customer service representative at (972) 878-5866 or 1-866-343-6647.


The Financial Calculator's calculated values are purely estimates and are not representative of actual payment amounts. The accuracy of the results is not guaranteed. Differences between these results and results provided by your financial institutions are probably due to rounding or slight differences in the mathematical formulas and/or assumptions used.


Our Website has numerous links to other 3rd party sites. These links to external 3rd parties are offered as a courtesy and a convenience to our customers. ESB Mortgage is not responsible for the privacy practices or the content of such web site's service providers. If you have questions or concerns about the privacy policies and practices of these 3rd parties, please review their websites and contact them directly.


If you would like to know what information we have collected in connection with your use of our products and services please contact us at (972) 878-5866 or 1-866-343-6647. After reviewing the information, if you believe any of the information is in error, contact us either by phone or send a letter that explains the alleged discrepancy. If the information is incorrect, we will work with you to ensure your information is promptly updated. In addition, if you believe any information that ESB Mortgage has collected about you has been used for improper purpose, please contact us. Explain your concerns in as much detail as possible so that we may take any appropriate action.

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